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Guarantees and returns

Guarantees

We take all measures to ensure you are entirely satisfied.

Our products are carefully inspected at every stage of production to ensure that they are free of any defects.

If however the quality of your Olivier Desforges purchase does not meet entirely with your satisfaction, you can return the defective item to us, within a deadline of 30 days, after agreement from the Olivier Desforges Customer Care Service.

If you have simply changed your mind, you have 7 working days from the date of receipt of your order to withdraw from the order. 

 

Returns

Pursuant to French distance selling legislation, consumers have a right of withdrawal and may return the products ordered, at their own expense.

It is best if you contact the Olivier Desforges Customer Care Service to warn them that you wish to return your product(s).

Customers have a period of 30 calendar days from the date of delivery in which to return the item and ask either for a reimbursement if exercising the right of withdrawal or an exchange.  In either case, the products must be returned in their original packaging, in perfect condition, along with all the accessories and a copy of the invoice. Any returned products that are incomplete, damaged, worn, dirty or used shall not be exchanged or reimbursed. Reduced items will not be taken back.

Olivier Desforges advises customers to return products by registered delivery or by any other means giving a definite date for the shipping.
The exchange or reimbursement shall take place within a maximum of thirty days from the receipt of the returned goods. 

Address for returns:

Olivier Desforges –

Service Retour - Quai 4

29 rue de la Tannerie

59481 Haubourdin


our Customer Care Service is at your disposal for any information or if you have any questions:

- By email: clients@olivierdesforges.fr
- By telephone: on 0 800 805 205 (free call from a land line in France) Monday to Friday from 8am to 6pm (CET).

The customer is also covered by legal provisions regarding hidden defects of the products sold.

PAIEMENT
SECURE PAYMENT
Via credit and debit card, Paypal, check, bank transfert

LIVRAISON GRATUITE
FREE SHIPPING
France mainland only

SERVICE CLIENT
CUSTOMER SERVICE
0 800 805 205 Freephone from a french landline

 

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